In-Store Customer Ambassador (Flexible Hours)

John Lewis & Partners; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Job summary

John Lewis & Partners is seeking a Customer Assistant to deliver outstanding service in-store and help create memorable shopping experiences for customers. You will contribute to maintaining displays, stock availability and high shop standards while building loyalty to the John Lewis brand.

Ideal candidates will bring basic IT literacy and strong communication skills, with a willingness to learn and support the wider team during busy periods.

Qualifications

• Basic IT literacy
• Strong communication skills

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Job description

John Lewis & Partners is seeking a Customer Assistant to deliver outstanding service in-store and help create memorable shopping experiences for customers. You will contribute to maintaining displays, stock availability and high shop standards while building loyalty to the John Lewis brand.

Ideal candidates will bring basic IT literacy and strong communication skills, with a willingness to learn and support the wider team during busy periods.