Service & Selling Coach

John Lewis Partnership; Chelmsford; On-site; GBP 12,398,000 - 17,909,000; Part time

Job summary

John Lewis Partnership is seeking a Service & Selling Coach in one of our John Lewis shops to help deliver exceptional service and sales capability. You will train Partners with expert knowledge to equip them to deliver service John Lewis is known for, and to build trust and loyalty with customers.

Varied part-time hours (19.49 per week) across 3 days, including early starts, late finishes, evenings and Sundays, with opportunities to shape training, provide feedback and contribute to our

Qualifications

• Experience in training or coaching staff in a retail environment.
• Ability to deliver engaging training sessions.
• Proactive feedback and development focus.

Responsibilities

• Conduct engaging training/coaching sessions for Partners to improve service and selling skills.
• Provide Partners with constructive feedback for personal development.
• Be creative in training delivery to cater for different learning styles.
• Plan and deliver inductions for new Partners.
• Deliver and support technical training for shopfloor tools and platforms.
• Stay up to date with learning to champion John Lewis service standards.
• Confident in delivering coaching in various styles including group or one-to-one.

Skills

Training delivery

Coaching

Customer service

Time management

Communication

Job description

As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.

You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day‑to‑day basis you'll be responsible for:

• Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
• Providing Partners with constructive feedback to help their personal development.
• Being creative in the way you deliver training to cater for different learning styles.
• Planning and delivering inductions for new Partners.
• Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets,devices, apps, new learning platforms, etc.).
• Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand., Varied hours of part time work (19.49 hours) across 3 days to include early starts, late finishes, evenings and every Sunday.
• Confident in delivering coaching and training in different styles including as a group or individually and giving peer‑to‑peer feedback.
• Good computer skills enabling you to facilitate and produce training on different systems.
• Great customer service skills.
• Experience of working in a customer‑facing selling/retail environment.
• Ability to plan and prioritise own time and workload.

Desirable skills/experience you may have

• Previous experience working as part of a team.
• Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
• Stakeholder management to build relationships with colleagues and subject matter experts.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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