Retail Security Specialist: Protect & Assist Customers

Manchester Arndale; Bath; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer for Morrisons Bath, working five days a week across varied shifts to protect customers, staff and stock. You will deter theft, patrol, monitor CCTV, respond to incidents, and report accurately while supporting store management.

The ideal candidate holds a valid SIA licence, is able to obtain DBS/BS7858 clearance, and demonstrates strong observation, communication, and de-escalation skills in a fast-paced retail setting.

Qualifications

• Must have the Right to Work in the UK and ability to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

Right to work in the UK

SIA Licence (DS/Guarding)

Observational skills

Communication skills

Education

DBS and BS7858 security clearance

Job description

OCS UK & Ireland is seeking a Retail Security Officer for Morrisons Bath, working five days a week across varied shifts to protect customers, staff and stock. You will deter theft, patrol, monitor CCTV, respond to incidents, and report accurately while supporting store management.

The ideal candidate holds a valid SIA licence, is able to obtain DBS/BS7858 clearance, and demonstrates strong observation, communication, and de-escalation skills in a fast-paced retail setting.