Retail Security & Customer Care Officer

OCS; Taunton; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Hapi app discounts

Wagestream pay access

OCS Academy digital learning

Job summary

OCS UK & Ireland is recruiting a Retail Security Officer for Morrisons Taunton, covering Saturday mornings and Sunday hours with potential ad-hoc weekday work. You will deter theft, monitor CCTV, respond to incidents, and provide excellent customer service in a busy retail environment.

The role requires a valid SIA licence (DS or Security Guarding), UK right to work, and DBS/BS7858 checks. A professional, proactive approach and ability to communicate clearly are essential.

Qualifications

• Must have the Right to Work in the UK and be able to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (DS or Security Guarding) and relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.

Responsibilities

• Maintain a visible security presence and deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate when required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.

Skills

Observational skills

Communication

Customer service

De-escalation

Education

SIA Licence (DS or Security Guarding)

Job description

OCS UK & Ireland is recruiting a Retail Security Officer for Morrisons Taunton, covering Saturday mornings and Sunday hours with potential ad-hoc weekday work. You will deter theft, monitor CCTV, respond to incidents, and provide excellent customer service in a busy retail environment.

The role requires a valid SIA licence (DS or Security Guarding), UK right to work, and DBS/BS7858 checks. A professional, proactive approach and ability to communicate clearly are essential.