Security Officer

B&M Retail; Southend-on-Sea; Presencial; GBP 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount in stores

Colleague portal discounts across many

Discounts for numerous retailers

Descripción de la vacante

B&M Stores in Southsea is seeking a confident Retail Security Officer to safeguard people, products, and the store while delivering a welcoming customer experience. This is a full-time, permanent role with shifts across daytime, evening and weekends to suit variety and responsibility.

In this position you will monitor CCTV, report incidents, support Health & Safety procedures, conduct investigations into stock loss, theft and fraud, and engage with customers and colleagues to resolve situations

Formación

• Not essential to have prior security experience.
• Key skills include calm under pressure, strong communication, and responsible conduct.

Responsabilidades

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Conocimientos

Follow procedures

Verbal communication

Written communication

Difficult conversations

Judgement & integrity

Team player

Descripción del empleo

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience? Join our team in Southsea and make a real difference! In this role, you'll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you'll help prevent loss, manage risk and maintain high standards of safety and professionalism. This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team. What you'll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively We're looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset. Similar security experience isn't essential, but the key skills and behaviours required include:
• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing
• We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/ B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.