Retail Security Officer – Flexible Shifts & Customer Focus

Manchester Arndale; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Wagestream pay app

Hapi app discounts

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter crime, monitor CCTV, respond to incidents, and provide excellent customer service while working a mix of day and back shifts.

The role requires a valid SIA license (DS or Security Guarding), Right to Work in the UK, and the ability to obtain DBS/BS7858 clearances. You will collaborate with store management and maintain professional conduct at all times.

Qualifications

• Must have the Right to Work in the UK and ability to undergo DBS and BS7858 security clearance
• Valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

Right to work in the UK

DBS clearance

BS7858 clearance

Observational skills

Communication (verbal & written)

De-escalation

Customer service orientation

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter crime, monitor CCTV, respond to incidents, and provide excellent customer service while working a mix of day and back shifts.

The role requires a valid SIA license (DS or Security Guarding), Right to Work in the UK, and the ability to obtain DBS/BS7858 clearances. You will collaborate with store management and maintain professional conduct at all times.