Retail Security Officer — Customer Safety & Service

Manchester Arndale; Perth; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Exclusive discounts via Hapi app

Wellbeing resources access

Retail perks

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail setting. You will act as a visible deterrent, respond to incidents promptly, and maintain a safe shopping environment.

The role requires a valid SIA license (DS or Security Guarding), keen observation, calm handling of situations, strong communication, and flexibility to work varied shifts including weekends and evenings.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License

Observational skills

Calm under pressure

Verbal and written communication

Proactive approach

Flexible shifts

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail setting. You will act as a visible deterrent, respond to incidents promptly, and maintain a safe shopping environment.

The role requires a valid SIA license (DS or Security Guarding), keen observation, calm handling of situations, strong communication, and flexibility to work varied shifts including weekends and evenings.