Retail Security Officer — Visible Impact & Career Growth

Mitie Group plc.; Newport; On-site; GBP 35,191,000 - 41,328,000; Full time

Benefits offered by this job

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support

Full induction and ongoing training

Retail discounts

Job summary

Mitie Group plc. is seeking a confident Retail Security Officer for Newport. The role focuses on protecting people, preventing loss and creating a safe, positive shopping experience for customers and colleagues alike.

You will provide a visible presence on the shop floor, deliver excellent customer service and deter theft, while patrolling the store and coordinating with management and local authorities.

Qualifications

• SIA licence held and valid.
• Proven customer-service oriented approach.
• Calm, professional and proactive on the shop floor.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deterrence of theft and anti-social behaviour.
• Carry out regular store patrols.
• Operate CCTV systems to reduce crime and stock loss.
• Work closely with store management teams.
• Support partnerships with Police and local crime networks.
• Utilise Body Worn CCTV to enhance safety onsite.

Skills

SIA Licence

Customer service

Professional demeanor

Job description

Mitie Group plc. is seeking a confident Retail Security Officer for Newport. The role focuses on protecting people, preventing loss and creating a safe, positive shopping experience for customers and colleagues alike.

You will provide a visible presence on the shop floor, deliver excellent customer service and deter theft, while patrolling the store and coordinating with management and local authorities.