Retail Security Officer – Safe Store & Great Service

Mitie; Wolverhampton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

Mitie employee benefits access

Job summary

Mitie is seeking Retail security officers to deliver excellent customer service while maintaining a safe shopping environment for customers and colleagues at Asda Heath Town in Wolverhampton.

You will conduct store patrols, deter violence, monitor CCTV and work with store managers to report incidents. This role offers contracted hours, a free uniform, and access to Mitie's training and benefits package.

Qualifications

• Experience of delivering Customer Service.
• Excellent communication skills, written and verbal.
• Adaptable communication style to different people.
• Ability to work in a fast-moving services business.
• Capable use of technology and systems.
• High level of enthusiasm and passion for the role.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support reduction of crime and stock loss.
• Liaise with store management teams and report incidents.
• Liaise with Police and crime partnerships where required to foster good relations.
• Wear Body Worn CCTV to support safety.

Skills

Customer service

Excellent communication

Adaptable communication style

Technology literacy

Enthusiasm and passion

Experience in similar role

Education

SIA Public Space Surveillance licence (desirable)

Tools

CCTV systems

Job description

Mitie is seeking Retail security officers to deliver excellent customer service while maintaining a safe shopping environment for customers and colleagues at Asda Heath Town in Wolverhampton.

You will conduct store patrols, deter violence, monitor CCTV and work with store managers to report incidents. This role offers contracted hours, a free uniform, and access to Mitie's training and benefits package.