Retail Security Officer

Mitie Group plc.; Bromsgrove; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Group plc. is seeking a professional Retail Security Officer for LIDL Bromsgrove. The role emphasizes protecting customers, colleagues, and assets while delivering outstanding customer service in a busy retail environment.

You will deter theft, patrol the store, respond to incidents, and report accurately. The ideal candidate holds a valid SIA Licence and demonstrates reliability, strong communication, and the ability to work independently in a fast-paced setting.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication abilities with customers and colleagues.
• Ability to deter theft and maintain store safety.
• Calm, decisive decision making under pressure.

Responsibilities

• Maintain a visible, professional security presence in-store.
• Deterrence of theft, stock loss, and anti-social behaviour.
• Conduct regular store and area patrols.
• Respond to incidents and security concerns promptly and effectively.
• Produce accurate incident reports with details.
• Collaborate with store management to support daily operations.
• Assist customers with service when needed.
• Monitor CCTV and security systems per procedures.
• Escalate issues appropriately.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Attention to detail

Reliability

Punctuality

Independent working

Education

SIA Licence (Door Supervisor / Security Guarding)

Job description

Retail Security Officer
Location: LIDL Bromsgrove
Hours: 5 days a week including weekend work
Pay: Competitive Rate,

About the Role

We are seeking a professional, reliable, and customer-focused Retail Security Officer to join our team at LIDL Bromsgrove. This is a key role in maintaining a safe and secure shopping environment for customers, colleagues, and visitors while protecting company assets and reducing losses.

Key Responsibilities

• Maintaining a professional and visible presence throughout the store.
• Deterring theft, stock loss, and anti-social behaviour.
• Conducting regular patrols of the store and surrounding areas.
• Responding effectively to incidents, emergencies, and security concerns.
• Producing accurate and detailed incident reports.
• Working closely with store management and colleagues to support day-to-day operations.
• Delivering excellent customer service and assisting customers when required.
• Monitoring security systems and CCTV in accordance with company procedures.
• Escalating issues and concerns appropriately.

What We're Looking For

We are looking for a proactive security professional who understands that modern retail security is about more than loss prevention. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to build strong relationships with customers and store colleagues while maintaining a safe and secure environment.

• Previous security experience within a retail environment.
• Valid SIA Door Supervisor or Security Guarding Licence.
• Strong understanding of retail loss prevention and conflict management.
• Excellent communication and interpersonal skills.
• Professional appearance and confident approach to customer interaction.
• Ability to remain calm under pressure and make sound decisions.
• Strong observation skills with attention to detail.
• Reliable, punctual, and capable of working independently.

Technical Skills

The successful candidate must be comfortable using technology and digital reporting systems, including:

• Completing incident reports using online reporting platforms.
• Using mobile devices, tablets, and security applications.
• Recording accurate evidence and report details electronically.