Retail Security Officer - Customer-Focused, Flexible Hours

OCS; Exeter; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible pay

OCS Academy learning resources

Discounts via Hapi app

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy Exeter store, with a Wednesday to Saturday 12:00-23:00 and Sunday 10:00-16:00 shift pattern.

You will deter theft, patrol, monitor CCTV, respond to incidents, and provide a professional service. The role requires a valid SIA license, strong observation and excellent communication, with flexibility for weekends and evenings.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with ability to identify suspicious behaviour.
• Ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting.
• Proactive and professional approach to safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

Observational skills

Customer service

De-escalation

Communication

Security awareness

Flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy Exeter store, with a Wednesday to Saturday 12:00-23:00 and Sunday 10:00-16:00 shift pattern.

You will deter theft, patrol, monitor CCTV, respond to incidents, and provide a professional service. The role requires a valid SIA license, strong observation and excellent communication, with flexibility for weekends and evenings.