Retail Security Officer - Customer-First Guardian

B&M Retail; City of Edinburgh; Presencial; GBP 19.000 - 23.000; Jornada completa

Descripción de la vacante

B&M Retail in Trinity is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. You’ll work across daytime, evening and weekend shifts as part of a permanent, full-time role.

Join the Store Management Team to help prevent loss, manage risk and uphold high safety and professionalism standards. You’ll contribute to a positive retail environment with strong teamwork and integrity.

Formación

• Follow procedures and stay composed in challenging situations.
• Strong verbal and written communication skills.
• Confident handling of difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsabilidades

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Conocimientos

Procedures adherence

Verbal communication

Written communication

Conflict de-escalation

Team player

Herramientas

CCTV systems

Descripción del empleo

B&M Retail in Trinity is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. You’ll work across daytime, evening and weekend shifts as part of a permanent, full-time role.

Join the Store Management Team to help prevent loss, manage risk and uphold high safety and professionalism standards. You’ll contribute to a positive retail environment with strong teamwork and integrity.