Retail Security Officer — Calm, Customer-Focused

B&M Retail Limited; Southend-on-Sea; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Store discount

Job summary

B&M Retail Limited is seeking a confident Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. This full-time permanent role covers daytime, evening and weekend shifts at Chartwell Square, with responsibility for loss prevention and safety in a fast-paced retail environment.

You will work closely with the Store Management Team, identifying incidents, supporting security procedures and engaging customers professionally.

Qualifications

• Ability to stay composed and follow procedures in challenging situations.
• Strong communication skills, both verbal and written.
• Customer-focused approach and professional conduct.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV in line with policy.
• Support enforcement of Health & Safety procedures.
• Investigate stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly.

Skills

Alert under pressure

Verbal & written communication

Customer-first mindset

Team player

Decision making

Job description

B&M Retail Limited is seeking a confident Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. This full-time permanent role covers daytime, evening and weekend shifts at Chartwell Square, with responsibility for loss prevention and safety in a fast-paced retail environment.

You will work closely with the Store Management Team, identifying incidents, supporting security procedures and engaging customers professionally.