Retail Security Guardian | Calm & Customer-First

B&M Retail Limited; Harrow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail Limited in Acton is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts as part of a dedicated team.

You’ll monitor store activity, operate CCTV, support health & safety, investigate incidents, and engage with customers and colleagues calmly and professionally.

Qualifications

• Alertness and composure to handle incidents.
• Clear communication with customers and colleagues.
• Professional conduct and integrity in all store interactions.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Alertness under pressure

Verbal communication

Written communication

Conflict handling

Integrity & reliability

Job description

B&M Retail Limited in Acton is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts as part of a dedicated team.

You’ll monitor store activity, operate CCTV, support health & safety, investigate incidents, and engage with customers and colleagues calmly and professionally.