Store Security & Loss Prevention Pro

B&M Retail Limited; Reading; On-site; GBP 21,000 - 27,000; Full time

Job summary

B&M Retail Limited in Reading is seeking a confident Retail Security Officer to safeguard people, products, and the store while delivering a welcoming customer experience.

You will work with the Store Management Team to prevent loss, manage risk, and maintain high safety standards. This is a full-time, permanent role with daytime, evening and weekend shifts to fit varied schedules.

Qualifications

• Alert, calm under pressure with a strong sense of responsibility and customer-first mindset.
• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations professionally.
• Sound judgement, honesty and work ethic.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Customer-first mindset

Alert and calm under pressure

Verbal and written communication

Team player

Job description

B&M Retail Limited in Reading is seeking a confident Retail Security Officer to safeguard people, products, and the store while delivering a welcoming customer experience.

You will work with the Store Management Team to prevent loss, manage risk, and maintain high safety standards. This is a full-time, permanent role with daytime, evening and weekend shifts to fit varied schedules.