Retail Security officer

Mitie Cleaning & Hygiene Services; Oxford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company uniform provided

Ongoing training and development

Career progression within security

MiDeals discounts platform

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services at Lidl Oxford Templars Shopping Park is hiring a Retail Security Officer to protect customers, colleagues and store assets while delivering outstanding service. You’ll provide a highly visible security presence, deter theft, and respond to incidents across a busy retail environment.

The role requires a valid SIA licence, prior retail security experience, and strong communication, with opportunities for training, progression, and benefits through Mitie’s

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence.
• Experience in a retail security environment.
• Strong loss prevention knowledge.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a wider team.

Responsibilities

• Provide a visible and professional security presence throughout the store.
• Deter theft, fraud, stock loss, and anti-social behaviour.
• Conduct regular patrols of the sales floor, warehouse, and external areas.
• Respond appropriately to incidents, emergencies, and security concerns.
• Complete detailed and accurate incident reports.
• Liaise with store management, colleagues, and external agencies where required.
• Monitor and report suspicious activity.
• Deliver excellent customer service and assist customers whenever necessary.
• Maintain compliance with company policies, procedures, and site instructions.
• Support the store team in creating a safe and positive shopping experience.

Skills

SIA Licence

Retail security

Loss prevention

Communication

Public interaction

Observation

Tools

CCTV monitoring

Incident reporting

MS Office/Outlook

Security apps

Job description

Location:

LIDL Oxford Templars Shopping Park

Hours:

5 Days Per Week

Pay:

Competitive Rate

About The Role

We are recruiting for a professional and customer-focused Retail Security Officer to join our team at LIDL Oxford Templars Shopping Park. This role is essential in ensuring the safety and security of customers, colleagues, contractors, and store assets while delivering outstanding customer service.

The successful candidate will provide a highly visible security presence, support loss prevention initiatives, respond to incidents effectively, and contribute to maintaining a safe and welcoming shopping environment.

Key Responsibilities

• Provide a visible and professional security presence throughout the store.
• Deter theft, fraud, stock loss, and anti-social behaviour.
• Conduct regular patrols of the sales floor, warehouse, and external areas.
• Respond appropriately to incidents, emergencies, and security concerns.
• Complete detailed and accurate incident reports.
• Liaise with store management, colleagues, and external agencies where required.
• Monitor and report suspicious activity.
• Deliver excellent customer service and assist customers whenever necessary.
• Maintain compliance with company policies, procedures, and site instructions.
• Support the store team in creating a safe and positive shopping experience.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• Previous experience in a retail security environment.
• Strong understanding of loss prevention and retail crime deterrence.
• Excellent communication and interpersonal skills.
• Confident dealing with members of the public and challenging situations.
• Strong observational skills and attention to detail.
• Professional, reliable, and well-presented.
• Ability to work independently and as part of a wider team.

Technical Skills

• Incident reporting and case management platforms.
• Mobile devices, tablets, and security applications.
• Electronic reporting systems to record incidents accurately and professionally.
• CCTV and security monitoring systems.
• Microsoft Office applications, including Outlook, for communication and reporting.
• Internal systems used for compliance, audits, and security reporting.

What We're Looking For

We are looking for an experienced security professional who understands the balance between security and customer service. The successful candidate will have the confidence to engage with customers and colleagues, the professionalism to handle incidents effectively, and the technical capability to maintain accurate digital records and reports.

You will be proactive, approachable, and committed to maintaining the highest standards of safety, security, and customer service.

Benefits

• Consistent full-time hours across 5 days per week.
• Company uniform provided.
• Ongoing training and development opportunities.
• Supportive management team.
• Opportunity for career progression within the security industry.
• Work within a well-established retail environment.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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