Retail Security officer

Mitie Cleaning & Hygiene Services; Weston-super-Mare; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

40 hours per week

Uniform provided

Ongoing training and development

Career progression opportunities

Mitie Benefits platform

Job summary

Mitie Cleaning & Hygiene Services is seeking an experienced Retail Security Officer for Lidl Weston-super-Mare (Worle). The role focuses on protecting assets, reducing stock loss, and delivering a high level of customer service in-store.

You will maintain a visible security presence, work with store teams, and ensure compliance with security procedures while handling incidents and reporting accurately.

Qualifications

• Excellent customer service and communication abilities.
• Strong observation skills with attention to detail.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Maintain a professional, visible security presence throughout the store.
• Deter theft, fraud and anti-social behaviour.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents and emergencies promptly and effectively.
• Complete detailed incident reports in line with procedures.

Skills

Customer service

Communication

Observation skills

Calm under pressure

Education

SIA Licence

Tools

CCTV systems

Incident reporting platforms

Mobile reporting devices

Job description

Better places, thriving communities.

Retail Security Officer

Location: LIDL Weston-super-Mare (Worle)

Hours: 40 Hours Per Week

Pay: Competitive Rate (Dependent on Experience)

About The Role

We are looking for an experienced and professional Retail Security Officer to join our team at LIDL Weston-super-Mare (Worle). This is an excellent opportunity for a dedicated security professional to play a key role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors.

The successful candidate will be responsible for protecting store assets, reducing stock loss, deterring criminal activity, and supporting the store team through a highly visible and customer-focused security presence.

Key Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, and anti-social behaviour.
• Conduct regular patrols of the store, warehouse, and surrounding areas.
• Respond promptly and effectively to incidents and emergencies.
• Complete detailed and accurate incident reports in line with company procedures.
• Monitor suspicious activity and take appropriate action.
• Work closely with store management and colleagues to support operational requirements.
• Deliver high levels of customer service while maintaining security standards.
• Ensure compliance with site-specific and company security procedures.
• Liaise with emergency services and external agencies when required.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• Previous experience working within a retail security role.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent communication and interpersonal skills.
• Confident interacting with customers, colleagues, and members of the public.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong observation skills and attention to detail.
• Reliable, punctual, and able to work independently.

Technical Skills

• Digital incident reporting and case management platforms.
• Mobile devices and tablets for reporting and communication.
• CCTV and security monitoring systems.
• Electronic reporting tools for recording incidents and evidence.
• Microsoft Outlook and other digital communication systems.
• Internal compliance, audit, and security management platforms.

What We're Looking For

The ideal candidate will be an experienced retail security professional who understands the importance of balancing effective security with outstanding customer service. You will be proactive, approachable, and capable of building positive working relationships with both customers and store colleagues.

You will take pride in maintaining high standards, producing accurate reports, and contributing to a safe and secure shopping environment.

Benefits

• Guaranteed 40 hours per week.
• Full uniform provided.
• Ongoing training and development opportunities.
• Supportive management team.
• Opportunity for career progression within the security industry.
• Work with one of the UK's leading retail brands.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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