Retail Security Officer

Kingdom Services Group; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Colleague CARE Platform with wellbeing

Career progression opportunities

Referral bonus scheme

Social Value Days

Recognition and reward programmes

Ongoing training and development

Supportive team environment

Job summary

Kingdom Group is seeking a professional Retail Security Officer for Tesco Hemlington Express, TS8 9JH. The role involves a highly visible security presence, addressing theft and disruptions, and delivering excellent customer service on site.

The position requires an active SIA Licence, retail security experience, strong communication skills, and a reliable, calm approach. Local candidates are preferred to suit shift patterns and travel needs.

Qualifications

• SIA Licence is essential for this role.
• Previous retail security experience is required.
• Excellent communication and customer service skills are essential.
• Professional, confident and reliable approach is expected.
• Strong observational skills and attention to detail are important.
• Excellent timekeeping and attendance record is required.

Responsibilities

• Provide a professional, highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents professionally and in line with company procedures.
• Deliver excellent customer service to customers and colleagues.
• Monitor CCTV systems where applicable.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.

Skills

SIA Licence

Retail security experience

Customer service

Timekeeping

Attention to detail

Job description

Retail Security Officer

Location: Tesco Hemlington Express, TS8 9JH

Pay Rate: £13.47 per hour

Hours: 40 hours per week

Contract: Full-Time Permanent

About the Role

Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Tesco Hemlington Express, TS8 9JH.

We are seeking an experienced Security Officer who takes pride in their work, demonstrates excellent timekeeping, and can provide a highly visible security presence within the store. This role would particularly suit a local candidate who can reliably travel to site and contribute positively to the store team.

As a key member of the security team, you will help maintain a safe and secure environment for customers, colleagues, and visitors while delivering exceptional customer service.

Shift Pattern

You will work 40 hours per week on a rota covering Monday to Sunday.

Shift Time:

• 14:00 to 22:00

Working 5 to 6 days per week as required by the business.

Flexibility may be required to meet operational needs.

Key Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents professionally and in line with company procedures.
• Deliver excellent customer service to customers and colleagues.
• Monitor CCTV systems where applicable.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.

What We're Looking For

A valid SIA Licence is essential.

• Previous retail security experience is required.
• Excellent communication and customer service skills.
• Professional, confident, and reliable approach.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Local candidates are preferred due to the shift pattern and operational requirements.

Why Join Kingdom?

At Kingdom, we believe our people are our greatest asset. When you join us, you'll benefit from:

• Colleague CARE Platform with wellbeing support, discounts, rewards, and employee benefits.
• Career progression opportunities and clear development pathways.
• Referral bonus scheme.
• Paid Social Value Days to support local community initiatives.
• Recognition and reward programmes.
• Ongoing training and development opportunities.
• Supportive team environment within an award-winning organisation.