Retail Security Officer

Kingdom Services Group Ltd; Tees Valley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Wellbeing support platform

Career progression opportunities

Referral bonus scheme

Social Value Days

Job summary

Kingdom Group is hiring a Retail Security Officer to join the team at Tesco Hemlington Express, TS8 9JH. You will provide a visible security presence, deter theft, and deliver friendly, professional service to customers and staff.

The role is full-time permanent, 40 hours per week on a rota from Monday to Sunday (14:00–22:00), requiring a valid SIA licence and reliable travel to site. The position offers competitive pay (£13.47 per hour) and opportunities for training and progression.

Qualifications

• Excellent communication and customer service skills.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.

Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents professionally and in line with company procedures.
• Deliver excellent customer service to customers and colleagues.
• Monitor CCTV systems where applicable.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.

Skills

Customer service

Communication

Observational skills

Timekeeping

Education

SIA Licence

Job description

Location: Tesco Hemlington Express, TS8 9JH

Pay Rate: £13.47 per hour

Hours: 40 hours per week

Contract: Full-Time Permanent

About The Role

Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Tesco Hemlington Express, TS8 9JH.

We are seeking an experienced Security Officer who takes pride in their work, demonstrates excellent timekeeping, and can provide a highly visible security presence within the store. This role would particularly suit a local candidate who can reliably travel to site and contribute positively to the store team.

As a key member of the security team, you will help maintain a safe and secure environment for customers, colleagues, and visitors while delivering exceptional customer service.

Shift Pattern

You will work 40 hours per week on a rota covering Monday to Sunday.

Working 5 to 6 days per week as required by the business.

Flexibility may be required to meet operational needs.

Shift Time

• 14:00 to 22:00

Key Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents professionally and in line with company procedures.
• Deliver excellent customer service to customers and colleagues.
• Monitor CCTV systems where applicable.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.

What We're Looking For

A Valid SIA Licence Is Essential.

• Previous retail security experience is required.
• Excellent communication and customer service skills.
• Professional, confident, and reliable approach.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Local candidates are preferred due to the shift pattern and operational requirements.

Why Join Kingdom?

• Colleague CARE Platform with wellbeing support, discounts, rewards, and employee benefits.
• Career progression opportunities and clear development pathways.
• Referral bonus scheme.
• Paid Social Value Days to support local community initiatives.
• Recognition and reward programmes.
• Ongoing training and development opportunities.
• Supportive team environment within an award-winning organisation.