Retail Security Officer

Mitie Group plc.; Northampton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Paid breaks

Job summary

Mitie Group plc. in Northampton is seeking a part-time Retail Security Officer for 3 days a week, providing safety and security to the store, customers and staff, and upholding company standards.

You will conduct patrols, use ASCONE, deliver excellent customer service, complete accurate incident reports, and complete required training while maintaining professional conduct. The role requires a valid Door Supervisor SIA Licence, at least one year of security experience, and a commitment to

Qualifications

• Valid Door Supervisor SIA Licence
• Minimum one year security experience
• Retail experience preferred
• Report writing skills essential
• Excellent communication skills
• Ability to work well under pressure

Responsibilities

• Use ASCONE to maintain site security
• Conduct regular site patrols
• Deliver customer service to staff and visitors
• Support staff with reasonable requests
• Complete accurate incident reports in the system

Skills

Customer service

Self-starter

Report writing

Communication

Ability to work under pressure

Job description

Retail Security Officer (Part Time, 3 days a week)

Northampton

24 hours per week: Friday & Saturday 11:00-20:00, Sunday 10:00-16:00

£12.71 per hour

Paid breaks

Minimum one years Security experience required

Retail experience preferred

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Self-starter, can act without direction
• Report Writing skills essential
• Excellent communication skills
• Ability to work well under pressure