Security Officer

Mitie Group plc.; Milton Keynes; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Paid breaks

Job summary

Mitie Group plc. is seeking a Relief Retail Security Officer to cover Milton Keynes and surrounding areas. You will provide safety and security for properties, people and assets, delivering exceptional customer service and completing incident reports in line with instructions.

This relief role requires flexibility to cover sickness and holidays, with a full UK driving licence and own vehicle for travel within ~30 miles. ASCONE knowledge and ongoing training are provided.

Qualifications

• Valid Door Supervisor SIA Licence is essential.
• Retail security experience is required.
• Full UK driving licence and own vehicle.
• Travel within ~30 miles radius may be required.
• Flexible shift pattern incl. Mon–Sat and Sundays.

Responsibilities

• Use ASCONE to maintain security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Complete accurate incident reports.
• Call emergency services when required.

Skills

Excellent customer service

Excellent communication

Report writing

Self-starter

Ability to work under pressure

Education

SIA Door Supervisor Licence

Tools

ASCONE knowledge

Job description

RELIEF Retail Security Officer

Milton Keynes, Northampton, Aylesbury areas

£14.67 per hour

Paid breaks

Minimum one years Security experience

Retail experience is essential

Must be able to demonstrate knowledge of ASCONE

Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way

Various shifts times (between Monday – Saturday 08:00 and 22:00, Sunday 09:30-17:00) - must be flexible to work any day/ time

Minimum 8-hour contract

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report all serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Ability to make instant, positive connections with store teams
• Self-starter, can act without direction
• Report writing skills essential
• Excellent communication skills

Ability to work well under pressure