Retail Security Officer

Mitie Group plc.; Fenny Stratford; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Paid breaks

Job summary

Mitie Group plc. is seeking a Retail Security Officer in Bletchley to provide safety and security for the premises, people, and assets. You will uphold assignment instructions and meet KPIs while delivering excellent customer service to staff and visitors.

The role requires a minimum of one year of security experience, a valid SIA licence, and a willingness to complete required training. 31 hours/week across 5 days, with paid breaks and 12.71 £/hour.

Qualifications

• Minimum one year of security experience required.
• Retail experience preferred.
• Valid Door Supervisor SIA Licence required.

Responsibilities

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed for accurate information.

Skills

Excellent customer service skills

Self-starter

Report Writing

Excellent communication

Work under pressure

Education

Valid Door Supervisor SIA Licence

Job description

Retail Security Officer (Full Time, 5 days a week)

Bletchley

31 hours per week: Monday & Thursday 16:00-22:00, Friday & Saturday 15:00-22:00, Sunday 11:00-16:00

£12.71 per hour

Paid breaks

Minimum one years Security experience required

Retail experience preferred

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security & Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Self-starter, can act without direction
• Report Writing skills essential
• Excellent communication skills
• Ability to work well under pressure