Retail Security Officer

Mitie; Northampton; On-site; GBP 14,000 - 21,000; Full time

Job summary

Mitie in Northampton is seeking a Retail Security Officer for a full-time role four days a week, totaling 35 hours with Wednesday 14:00-22:00 and Thursday to Saturday 13:00-22:00 shifts.

You will provide safety and security for the client's property, people and assets, deliver exceptional service to staff and visitors, and complete required training and reports in line with company standards. A valid SIA licence and at least one year of security experience are required.

Qualifications

• Minimum one year of security experience.
• Valid Door Supervisor SIA Licence.
• Self-starter, able to act without direction.

Responsibilities

• Maintain site security using ASCONE.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Complete accurate incident reports and records.
• Support staff with any reasonable request.

Skills

SIA Licence

Self-starter

Job description

Retail Security Officer (Full Time, 4 days a week)

Northampton

35 hours per week: Wednesday 14:00-22:00, Thursday, Friday, Saturday 13:00-22:00

£12.71 per hour

Minimum one years Security experience required

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• -Use ASCONE to maintain the security of the site
• -Conduct regular patrols of the site
• -Deliver customer service to both staff and visitors
• -Support the staff with any reasonable request
• -Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• -Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• -To maintain professional conduct in the face of difficult situations and challenging customers
• -Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• -To call emergency services and Control Room to report serious incidents

What we are looking for

• -Valid Door Supervisor SIA Licence
• -Self-starter, can act without direction