Retail Security Officer

Mitie; Camberley; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Descripción de la vacante

Mitie in the United Kingdom is seeking a Retail Security Officer on a part-time rolling rota. You will provide safety and security to our client’s property, people and assets, while delivering excellent customer service to staff and visitors.

Average 28 hours per week with 4 on 4 off rota, shifts 10:00-19:00 or 14:00-22:00 on weekdays and 10:00-16:00 on Sundays. Must hold a valid SIA Door Supervisor licence and have at least one year of security experience.

Formación

• Provide safety and security to client property, people and assets.
• Deliver excellent customer service to staff and visitors.

Responsabilidades

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Support staff with reasonable requests.
• Ensure accurate incident reporting in the system.

Conocimientos

Customer service

Self-motivated

Educación

SIA Door Supervisor Licence

Descripción del empleo

Retail Security Officer (Part Time, 4 on, 4 off rolling rota)

Average weekly hours 28: Monday - Saturday varied shift times between 10:00-19:00 and 14:00-22:00, Sunday 10:00-16:00

£12.71 per hour

Minimum one years Security experience required

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Self-starter, can act without direction