Retail Security Officer

Mitie Group plc.; Southampton; Vor Ort; GBP 14.000 - 21.000; Vollzeit

Benefits dieser Stelle

Paid breaks

Zusammenfassung

Mitie Group plc. in Southampton is recruiting a Retail Security Officer (Full Time) to provide safety and security for the client’s property, people and assets. The role runs Monday to Friday, 12:00–21:00, 45 hours per week.

You will perform site patrols, respond to incidents, and deliver excellent customer service while maintaining accurate reports, and upholding Mitie’s standards. Valid Door Supervisor SIA licence and at least one year of security experience are required.

Qualifikationen

• Minimum one year security experience.
• Retail experience preferred.
• Valid Door Supervisor SIA Licence.

Aufgaben

• Maintain site security and safety following assignment instructions.
• Conduct regular site patrols.
• Deliver excellent customer service to staff and visitors.
• Prepare and file incident reports accurately.
• Escalate incidents to Control Room as required.

Kenntnisse

Customer service

Self-starter

Excellent communication

Report Writing

Work under pressure

Tools

ASCONE

Jobbeschreibung

Retail Security Officer (Full Time, 5 days a week)

Southampton

45 hours per week: Monday - Friday 12:00-21:00

£12.71 per hour

Paid breaks

Minimum one years Security experience required

Retail experience preferred

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Self-starter, can act without direction
• Report Writing skills essential
• Excellent communication skills
• Ability to work well under pressure