Retail Security Officer

Mitie; Oxford, Milton Keynes, Aylesbury, High Wycombe; On-site; GBP 19,000 - 23,000; Part time

Job summary

Mitie is recruiting relief security personnel to safeguard customer property, people and assets in Oxford and surrounding areas. You will provide safety, deliver exceptional service to staff and visitors, and complete incident reporting while upholding Assignment Instructions and KPI targets.

The role requires flexibility to cover shifts across 08:00–22:00 on weekdays and weekends, a valid SIA Door Supervisor licence, and a full UK driving licence with access to a vehicle for travel within

Qualifications

• Valid Door Supervisor SIA Licence.
• Ability to make instant connections with store teams.
• Self-starter and able to act without direction.

Responsibilities

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Support staff with reasonable requests and complete reports.
• Call emergency services and control room for serious incidents.

Skills

ASCONE familiarity

Customer service

Driving licence

Job description

Oxford, Milton Keynes, Aylesbury, High Wycombe areas

£14.67 per hour

Minimum one years Security experience

Retail experience is essential

Must be familiar with ASCONE

Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way

Various shifts times (between Monday - Saturday 08:00 and 22:00, Sunday 10:00-17:00) - must be flexible to work any day/ time

Minimum 8-hour contract

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.

Main Duties

• -Use ASCONE to maintain the security of the site
• -Conduct regular patrols of the site
• -Deliver customer service to both staff and visitors.
• -Support the staff with any reasonable request
• -Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
• -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• -Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• -To maintain professional conduct in the face of difficult situations and challenging customers
• -Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• -To call emergency services and Control Room to report all serious incidents

What we are looking for

• -Valid Door Supervisor SIA Licence
• -Ability to make instant, positive connections with store teams
• -Self-starter, can act without direction