Retail Security Officer

Mitie Group plc.; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent security services company is seeking a Retail Security Officer in Lancaster, UK. The successful candidate will be responsible for delivering exceptional customer service while ensuring a safe shopping environment. Key responsibilities include patrolling the store, liaising with management and police, and utilizing CCTV for crime reduction. A current SIA licence is preferred, along with a five-year checkable history. The role offers contracted hours, employee benefits, paid breaks, and training opportunities.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Progression and development opportunities

Qualifications

• Must hold a current SIA licence or SIA certificates.
• Five-year checkable employment/education history is necessary.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime and stock loss.
• Liaise with store management teams.
• Foster relationships with police and crime partnerships.

Skills

Customer service excellence

Conflict resolution

Patrolling

CCTV operation

Education

Current SIA licence or certificates

Job description

Pay rate: £12.60 Various shifts (to be discussed at interview)

Job Overview: Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA certificates. Vetting: It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Responsibilities

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid