Retail Security & Loss Prevention Lead

Mitie Cleaning & Hygiene Services; Salford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Flexible benefits program

Virtual GP access

Pension scheme

Training & induction

Job summary

Mitie is seeking an Elite Retail Support Officer to protect customers and assets while delivering exceptional service. You will patrol the shop, monitor CCTV, and work with management to prevent loss while ensuring a positive shopping experience for customers and colleagues alike.

The role requires an SIA licence, a 5-year checkable history, and a proactive, professional approach. This on-site position includes comprehensive benefits and ongoing training.

Qualifications

• Customer-focused and professional approach on the shop floor.
• Confidence and calm under pressure to handle varied situations.
• Ability to deliver outstanding service and deter theft.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deter theft and manage public order issues.
• Carry out regular store patrols and check CCTV as needed.
• Work with store management and local partners to maintain safety.

Skills

Customer service

Professional demeanor

Education

SIA License

Tools

CCTV operation

Body Worn CCTV

Job description

Mitie is seeking an Elite Retail Support Officer to protect customers and assets while delivering exceptional service. You will patrol the shop, monitor CCTV, and work with management to prevent loss while ensuring a positive shopping experience for customers and colleagues alike.

The role requires an SIA licence, a 5-year checkable history, and a proactive, professional approach. This on-site position includes comprehensive benefits and ongoing training.