Retail Security & Customer Experience Lead

Ward Security; Gillingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

SIA licensing support

Pension & life cover

Referral program

Discounts & perks (ReWard)

Employee assistance program

Job summary

Ward Security is seeking an experienced Elite Support Officer to join a busy retail shopping centre in Gillingham. You will maintain a visible security presence, assist shoppers and staff, control access points and respond to incidents with professionalism.

The ideal candidate holds a frontline SIA licence and CCTV licence, has at least one year of corporate security experience, and excels in customer service, communication and presentation. Availability across seven days is required.

Qualifications

• Frontline SIA licence and CCTV licence required.
• At least one year of proven experience as a Corporate Security Officer.
• Excellent customer service and communication skills.
• Exemplary personal presentation and professional demeanour.
• Availability to work across all seven days of the week.

Responsibilities

• Act as a key point of contact for shoppers, staff, visitors and tenants, providing information and assistance while maintaining a professional and approachable manner.
• Controlling access points, authorising entry where appropriate and conducting regular patrols to deter threats to the centre, property and assets.
• Investigating incidents and taking appropriate lawful action in line with corporate policies and procedures.
• Completing accurate daily reports, recording observations and providing surveillance footage as required.
• Communicating clearly across face-to-face interactions, reports and security radios.
• Responding to emergencies using IT systems, detection systems and emergency equipment.

Skills

Customer service

Communication

IT skills

Problem solving

Professional presentation

Job description

Ward Security is seeking an experienced Elite Support Officer to join a busy retail shopping centre in Gillingham. You will maintain a visible security presence, assist shoppers and staff, control access points and respond to incidents with professionalism.

The ideal candidate holds a frontline SIA licence and CCTV licence, has at least one year of corporate security experience, and excels in customer service, communication and presentation. Availability across seven days is required.