Retail Security Officer - Customer-Facing, SIA Licensed

Ward Security Limited; Hempstead; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

ReWard Benefits Platform

SIA Licence Savings Scheme

Life Assurance

Training & Career Development

Employee Referral Scheme

Cycle to Work Scheme

Pension

Wellbeing Support

Annual Star Awards

Job summary

Ward Security Limited is seeking an experienced Security Officer to deliver outstanding service in a busy retail environment in Gillingham. You will be visible, approachable and proactive, protecting people, property and assets while ensuring a welcoming atmosphere for clients and visitors.

The role requires a valid SIA Door Supervisor & CCTV licence, a minimum of 5 years' checkable history, and a strong commitment to professionalism and reliability.

Qualifications

• Minimum of 5 years' checkable employment, education and/or unemployment history as per BS7858 vetting requirements.
• Valid Door Supervisor and CCTV SIA licence is required.
• Excellent communication and interpersonal skills to engage with people at all levels.
• Strong observation skills to identify and record incidents and information.
• Professional and presentable at all times, representing Ward Security positively.
• Reliable and punctual with a strong attendance and shift commitment.
• Strong customer service skills and a genuine passion for helping others.

Responsibilities

• Maintain a visible security presence with regular foot patrols to deter crime and protect people and assets.
• Control access to the premises by checking identification to ensure entry only for authorised individuals.
• Monitor CCTV and alarm systems and respond promptly to alerts or concerns.
• Welcome and assist visitors, providing directions and escorting as needed.
• Identify and report concerns, including health and safety issues and security breaches.
• Carry out searches professionally and in line with procedures.
• Respond to security incidents and escalate to authorities when required.
• Complete locking/unlocking duties as per client requirements.
• Be the first point of contact for employees, visitors and contractors in a helpful manner.
• Maintain accurate logs of visitor movements, incidents, and patrols.
• Remain alert to suspicious activity and report concerns promptly.
• Support a safe working environment and maintain any required First Aid qualification.
• Work as part of a professional security team, upholding high standards of service and integrity.

Skills

Customer service

Communication

Observation

Presentable

Reliability

Tools

SIA Licence (Door Supervisor & CCTV)

Job description

Ward Security Limited is seeking an experienced Security Officer to deliver outstanding service in a busy retail environment in Gillingham. You will be visible, approachable and proactive, protecting people, property and assets while ensuring a welcoming atmosphere for clients and visitors.

The role requires a valid SIA Door Supervisor & CCTV licence, a minimum of 5 years' checkable history, and a strong commitment to professionalism and reliability.