Hempstead Valley - Elite Support Officer

B.S. Pension Fund Trustee Ltd; Gillingham; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

SIA license support

Company pension

Life assurance

Employee referral scheme

Rewards membership discounts

Employee assistance program

Job summary

Ward Security in Gillingham is seeking an Elite Support Officer for a busy shopping centre. You will maintain a visible security presence, assist visitors and staff, and respond promptly to incidents while delivering excellent customer service.

The role requires a Frontline SIA Licence and CCTV Licence, plus at least one year of corporate security experience. You will work weekend days on shifts across seven days, with a competitive hourly pay of £13.98, and benefit from training and career

Qualifications

• Frontline SIA Licence and CCTV Licence required.
• At least one year of proven Corporate Security Officer experience.
• Excellent customer service and communication skills.
• Exemplary personal presentation and professional demeanour.
• Good IT skills and ability to operate security systems.
• Strong problem-solving and quick-thinking abilities.
• Availability to work across all seven days including shifts.

Responsibilities

• Maintain a visible security presence to protect shoppers, staff and assets.
• Control access points and authorise or refuse entry as required.
• Conduct regular patrols and respond to incidents professionally.
• Investigate incidents and take appropriate lawful action.
• Complete accurate daily reports and provide surveillance footage when required.
• Communicate clearly across face-to-face, written and radio channels.
• Respond to emergencies using IT systems and security equipment.

Skills

Customer service

Communication

Situational awareness

Professional presentation

IT skills

Problem-solving

Quick thinking

Availability seven days

Education

Frontline SIA Licence

CCTV Licence

Tools

Security detection systems

Emergency equipment operation

Job description

Are you an experienced Security Officer with a passion for delivering exceptional customer service? Do you take pride in your professional appearance, communication skills and ability to remain calm under pressure?

If you're proactive, quick-thinking and ready to help maintain a safe, welcoming environment for shoppers, staff and visitors, we want to hear from you.

We are looking for a professional and customer-focused Elite Support Officer to join the team at a busy retail shopping centre in Gillingham. You will play a key role in maintaining a safe and secure environment, providing assistance and information to shoppers, staff and visitors, controlling access, conducting patrols and responding to incidents. Excellent communication, strong situational awareness and a polished professional demeanour are essential.

Location: Gillingham
Pay Rate: £13.98 per hour
Shift Pattern: Weekend days, 07:00–19:00, plus a variety of shifts covering sickness and annual leave
Requirements: Valid Frontline SIA Licence and CCTV License

What you can expect:

As part of Team Ward, you can expect a range of benefits, including:

Financial support towards SIA licensing and renewals, a company pension scheme and life assurance benefits.

Employee referral scheme, with opportunities for progression, training and development.

ReWard membership benefits, including discounted gym memberships, discounts at major retailers and travel suppliers, restaurant and supermarket vouchers, and cinema tickets.

Free, 24/7 Employee Assistance Programme.

About the Role:

As an Elite Support Officer, you will help protect the shopping centre, its visitors, staff and assets while delivering excellent customer service. You will maintain a visible security presence, ensure site procedures are followed and respond professionally to incidents and enquiries.

Your responsibilities will include:

Acting as a key point of contact for shoppers, staff, visitors and tenants, providing information and assistance while maintaining a professional and approachable manner.

Controlling access points, authorising or refusing entry where appropriate, following all written and verbal instructions, and conducting regular patrols to deter threats to the centre, its property and assets.

Investigating incidents and taking appropriate lawful action in line with corporate policies and procedures.

Completing accurate daily reports, recording relevant observations and providing surveillance footage where required and authorised.

Communicating clearly and professionally across all platforms, including face-to-face interactions, written reports and security radios.

Responding effectively to emergencies, using relevant IT systems, detection systems and emergency equipment as required.

What we’re looking for?

We're looking for someone who combines strong security experience with excellent customer service and a professional approach. You will need:

A valid Frontline SIA Licence and CCTV License

At least one year of proven experience as a Corporate Security Officer.

Excellent customer service and communication skills, with the confidence to interact professionally with a wide range of people.

Exemplary personal presentation and the ability to maintain a polished, professional demeanour at all times.

Good IT skills and the ability to operate security detection systems and emergency equipment.

Strong problem-solving skills, quick thinking and a positive attitude when dealing with challenges.

Availability to work across all seven days of the week, including additional shifts to cover sickness and annual leave.

Who We Are:

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”

At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.