Store Experience & Sales Associate

URBN Urban Outfitters, Inc.; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

40% employee discount URBN Brands

Season ticket loan

Cycle to work scheme

Private Medical Insurance

Structured development and learning

Job summary

URBN Urban Outfitters, Inc. in Newcastle upon Tyne is seeking a store associate to support the store team and uphold the URBN VIBE philosophy.

You will deliver friendly customer service, engage shoppers, and contribute to in-store experiences that align with brand standards. The role emphasizes teamwork, training of peers, and proactive participation in meetings, with duties spanning tills, shipments, back stock, markdowns, and loss-prevention awareness.

Qualifications

• Previous experience in a retail environment – not a must.
• Awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers during peak selling hours.
• Provide a store experience that reflects the company's mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (tills, shipment tasks, fitting room guidelines).
• Participate in processing new shipments and keep receiving and back stock areas clean and organized.
• Assist in timely and accurate completion of weekly tasks (markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure merchandise is ticketed and the sales floor is well stocked.
• Support sales by merchandising and display projects.
• Exhibit familiarity with current product and trend awareness.

Job description

URBN Urban Outfitters, Inc. in Newcastle upon Tyne is seeking a store associate to support the store team and uphold the URBN VIBE philosophy.

You will deliver friendly customer service, engage shoppers, and contribute to in-store experiences that align with brand standards. The role emphasizes teamwork, training of peers, and proactive participation in meetings, with duties spanning tills, shipments, back stock, markdowns, and loss-prevention awareness.