Retail Sales Lead - Customer Experience Champion

Rituals UK & Ireland (B Corp™); Chichester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Bonus up to 8%

Growth opportunities

Job summary

Rituals UK & Ireland is seeking a proactive retail supervisor to welcome customers and guide them from browsing to purchase. You’ll share product stories, drive sales, and lead by example during busy evenings and weekends.

You’ll mentor colleagues, uphold safety and Rituals standards, and stay up-to-date with product knowledge through training and workshops. If you enjoy teamwork and shaping memorable Feel-Good experiences, apply now.

Qualifications

• Must have supervisor or team leader experience in retail or customer-driven role.
• Strong motivation to achieve performance targets.
• Detail-oriented, organized and structured.
• Able to help colleagues and be a role model.
• Willing to work evenings and weekends.

Responsibilities

• Deliver amazing customer service.
• Win at sales and mentor teammates.
• Solve customer and colleague queries confidently.
• Represent Rituals and maintain product knowledge.
• Ensure boutique runs smoothly and safety standards are followed.

Skills

Customer service

Sales targets

Leadership

Team mentorship

Job description

Rituals UK & Ireland is seeking a proactive retail supervisor to welcome customers and guide them from browsing to purchase. You’ll share product stories, drive sales, and lead by example during busy evenings and weekends.

You’ll mentor colleagues, uphold safety and Rituals standards, and stay up-to-date with product knowledge through training and workshops. If you enjoy teamwork and shaping memorable Feel-Good experiences, apply now.