Retail Customer Experience Supervisor - Bonus Eligible

Rituals UK & Ireland (B Corp™); Patchway; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Goodie bags and gifts

Wellbeing perks

Job summary

Rituals UK & Ireland (B Corp™) is seeking a customer-focused supervisor to drive the Feel-Good Experience in our Patchway shop. You will coach colleagues, deliver outstanding service, and lead by example during busy evenings and weekend openings.

You will share product stories, help customers browse to purchase, and connect each guest with a memorable Rituals experience. You will leverage strong organization and attention to detail to keep the boutique running smoothly, while training and

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; organized and structured.

Responsibilities

• Deliver amazing customer service to every client.
• Win at sales and bring teammates along to meet goals.
• Be the problem-solver customers and colleagues trust in daily operations.
• Represent Rituals by following safety standards and maintaining the Rituals look.
• Keep product knowledge up to date through training and workshops.

Skills

Customer service

Team leadership

Sales targets

Job description

Rituals UK & Ireland (B Corp™) is seeking a customer-focused supervisor to drive the Feel-Good Experience in our Patchway shop. You will coach colleagues, deliver outstanding service, and lead by example during busy evenings and weekend openings.

You will share product stories, help customers browse to purchase, and connect each guest with a memorable Rituals experience. You will leverage strong organization and attention to detail to keep the boutique running smoothly, while training and