Feel-Good Experience Lead | Retail Expert & Mentor

Rituals Cosmetics UK and Ireland; High Wycombe; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Monthly Kick-Off events

Employee discounts

Gifts and wellbeing perks

Job summary

Rituals Cosmetics UK and Ireland is seeking a Supervisor (Expert) to deliver exceptional customer service and drive sales in our high-street boutique. You will mentor peers, uphold Rituals standards, and maintain in-depth product knowledge to create the Feel-Good Experience for every customer.

You will lead by example, work with evenings and weekends, and help the team reach targets while ensuring a premium customer journey across all touchpoints.

Qualifications

• You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.
• Availability to work during opening hours, including evenings and weekends.

Responsibilities

• Deliver amazing customer service and share product stories to connect with customers.
• Win at sales and model achievement for the team while meeting personal targets.
• Act as the problem-solver trusted by customers and colleagues, keeping the boutique running smoothly.
• Represent Rituals by following safety standards, maintaining the brand look, and updating product knowledge through training.

Skills

Customer service

Sales

Team leadership

Job description

Rituals Cosmetics UK and Ireland is seeking a Supervisor (Expert) to deliver exceptional customer service and drive sales in our high-street boutique. You will mentor peers, uphold Rituals standards, and maintain in-depth product knowledge to create the Feel-Good Experience for every customer.

You will lead by example, work with evenings and weekends, and help the team reach targets while ensuring a premium customer journey across all touchpoints.