Retail Sales & Experience Specialist

SELFRIDGES; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Selfridges in London is seeking a Sales Associate for the Hay department to deliver exceptional customer service and expert product guidance. This full-time role focuses on sales, stock replenishment, and maintaining store standards across the department.

You will engage with domestic and international customers, build strong relationships, and continually expand product knowledge to meet evolving trends. The position requires flexibility to work across departments as needed.

Qualifications

• Excellent communication with customers and colleagues.
• Strong product knowledge across the department.
• Proven ability to drive sales and deliver service excellence.
• Experience in replenishing stock and keeping shelves well organized.
• Good problem solving and the ability to adapt to changing needs.

Responsibilities

• Sell, refund and exchange items while guiding customers to suitable products.
• Maintain high retail standards from stock to rails and store presentation.
• Build rapport and share product knowledge with customers to enhance the experience.
• Manage department stock, unpack deliveries, and perform stock audits.
• Stay ahead of trends and expand knowledge of products and competitors.
• Follow health, safety and security procedures and protect stock from loss.

Skills

Excellent communication

Product knowledge

Sales & service

Stock replenishment

Problem solving

Adaptable/flexible

Job description

Selfridges in London is seeking a Sales Associate for the Hay department to deliver exceptional customer service and expert product guidance. This full-time role focuses on sales, stock replenishment, and maintaining store standards across the department.

You will engage with domestic and international customers, build strong relationships, and continually expand product knowledge to meet evolving trends. The position requires flexibility to work across departments as needed.