Sales Associate — Create Memorable Customer Experiences

Selfridges & Co; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Selfridges & Co on London’s Oxford Street is seeking a Sales Associate to join a team delivering exceptional customer experiences. You will be the go-to person for Selfridges knowledge, helping customers with product information, services and store events.

The role emphasizes sales, stock replenishment, and maintaining retail standards while staying ahead of trends. You will engage domestic and international customers, adapt to daily challenges and provide outstanding service across departments.

Qualifications

• Customer service is at the heart of the role.
• Excellent communication with customers across domestic and international audiences.
• Strong product knowledge of Selfridges offerings and services.
• Ability to build rapport and deliver an exceptional store experience.

Responsibilities

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Manage and oversee the stock in your department, from unpacking deliveries, to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day, a flexible role, may be required to work on different departments
• Stay ahead of trends by expanding knowledge of products and competitors

Skills

Customer service

Communication

Product knowledge

Teamwork

Job description

Selfridges & Co on London’s Oxford Street is seeking a Sales Associate to join a team delivering exceptional customer experiences. You will be the go-to person for Selfridges knowledge, helping customers with product information, services and store events.

The role emphasizes sales, stock replenishment, and maintaining retail standards while staying ahead of trends. You will engage domestic and international customers, adapt to daily challenges and provide outstanding service across departments.