London Retail Associate - Elevate Customer Experience

Selfridges & Co; City Of London; Vor Ort; GBP 21.000 - 27.000; Teilzeit

Benefits dieser Stelle

Restaurant not specified

Zusammenfassung

Selfridges & Co in London is seeking a Sales Associate to join our team on a temporary basis. You will help create the extraordinary experiences our customers expect, and become the go-to person for knowledge about store products, events and services.

You will work with colleagues to deliver outstanding service, handle sales, refunds and exchanges, and keep stock organised on the shop floor and in the stockroom. A flexible, customer-focused approach is essential to success.

Qualifikationen

• A bit about you: strong communication, product knowledge, sales and service excellence, stock replenishment experience, flexible and collaborative teamwork, initiative in learning trends and competitor activity, adherence to health and safety standards.

Aufgaben

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Follow health, safety and security procedures, and play an active role in preventing stock loss
• Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
• Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
• Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
• It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
• Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
• An example of our values, a reliable and respected colleague

Jobbeschreibung

Selfridges & Co in London is seeking a Sales Associate to join our team on a temporary basis. You will help create the extraordinary experiences our customers expect, and become the go-to person for knowledge about store products, events and services.

You will work with colleagues to deliver outstanding service, handle sales, refunds and exchanges, and keep stock organised on the shop floor and in the stockroom. A flexible, customer-focused approach is essential to success.