Customer-Focused Retail Sales Associate | Style

URBN Urban Outfitters, Inc.; Guildford; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Up to 40% employee discount at URBN Br

Private Medical Insurance

Season ticket loan

Cycle to work scheme

Structured development and learning

Job summary

URBN Urban Outfitters, Inc. is seeking a customer-focused retail team member for our Guildford location. The role emphasizes connecting with customers, sharing product knowledge, and delivering a seamless in-store and omni-channel experience.

You will help maintain store standards, support stock flow, and participate in store initiatives while learning the Anthropologie brand and local customer preferences.

Qualifications

• Previous experience in a retail environment is not required.
• Awareness of the Anthropologie brand and its local appeal.
• Strong communication skills.

Responsibilities

• Customer connection: engage with customers in a personalised way.
• Selling culture: support selling across the sales floor with product suggestions.
• Omni-channel service: facilitate transactions and order placements in store.
• Teamwork: build relationships with peers and offer support.
• Share knowledge: communicate product knowledge and trends to inspire customers.
• Store energy: contribute to positive team morale and store initiatives.
• Feedback: provide insights on customer and employee experience to leadership.
• Store operations: support stock flow and merchandising standards.

Skills

Retail experience

Brand awareness

Communication skills

Job description

URBN Urban Outfitters, Inc. is seeking a customer-focused retail team member for our Guildford location. The role emphasizes connecting with customers, sharing product knowledge, and delivering a seamless in-store and omni-channel experience.

You will help maintain store standards, support stock flow, and participate in store initiatives while learning the Anthropologie brand and local customer preferences.