Retail Sales Associate: Elevate Fan Experiences on Game Day

Fanatics Collectibles; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Sales Associate to create exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and upholding the highest standards of professionalism and store presentation. This role acts as a direct brand ambassador, ensuring every fan interaction reflects Fanatics and its Team and League partners.

You will contribute to a high-performing floor, collaborate with colleagues, and support management on game days

Qualifications

• Prior experience in retail or sales is preferred.
• Ability to work independently and responsibly in a fast-paced environment while maintaining high standards of professionalism and service.
• Availability to work extended hours on game days and during special events as required.

Responsibilities

• Collaborate with fellow associates and management to maintain a cohesive, high-performing sales floor environment that supports a diverse fan base.
• Support the management team by taking on additional responsibilities as directed, demonstrating flexibility and a team-first mindset.
• Contribute to a positive team culture by modelling professionalism, enthusiasm, and a can-do attitude during high-traffic game days and events.
• Greet fans warmly and ask thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.
• Provide personalized product recommendations based on observations and conversations with fans, driving both satisfaction and sales.
• Ensure fans enjoy a seamless shopping experience that authentically reflects the Fanatics brand and its Team and League partners.
• Maintain the highest standards of customer service so that the Fanatics brand and its Team and League affiliates are always positively represented.
• Build and continuously develop deep product knowledge of Team and League inventory to better serve fans with informed, confident recommendations.
• Identify opportunities to improve the fan experience on the sales floor and proactively communicate suggestions to the management team.
• Demonstrate adaptability and a problem-solving mindset when navigating fast-paced, high-volume environments such as game days and special events.
• Process sales transactions accurately and efficiently using the Fanatics Point of Sale System (POS), maintaining accountability for each fan interaction.
• Uphold rigorous standards for sales floor and stockroom organization, cleanliness, and visual presentation with close attention to detail.
• Perform housekeeping and general store maintenance duties consistently, ensuring the environment meets Fanatics brand standards at all times.
• Work independently and responsibly in a fast-paced environment, maintaining a positive attitude while overcoming obstacles as they arise.

Job description

Fanatics Commerce is seeking a Retail Sales Associate to create exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and upholding the highest standards of professionalism and store presentation. This role acts as a direct brand ambassador, ensuring every fan interaction reflects Fanatics and its Team and League partners.

You will contribute to a high-performing floor, collaborate with colleagues, and support management on game days