Retail Sales Associate — Elevate Customer Experience & VIBE

Urban Outfitters Europe; Exeter; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount on external gym memberships

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Continued learning and development

Job summary

Urban Outfitters Europe is seeking a customer-focused retail associate to join our Exeter store. You will engage customers, deliver a welcoming service, and help maintain a vibrant store atmosphere aligned with the VIBE philosophy.

Work closely with the management team to train peers, uphold standards, and ensure merchandise is well presented. Flexible, friendly, and reliable individuals will thrive in this role.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
• Provide a store experience that reflects the Company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold Company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Skills

Strong communication

Customer service

Teamwork

Job description

Urban Outfitters Europe is seeking a customer-focused retail associate to join our Exeter store. You will engage customers, deliver a welcoming service, and help maintain a vibrant store atmosphere aligned with the VIBE philosophy.

Work closely with the management team to train peers, uphold standards, and ensure merchandise is well presented. Flexible, friendly, and reliable individuals will thrive in this role.