VIBE-Driven Retail Associate: Customer Experience

URBN; Exeter; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

Employee discount 40%

Season ticket loan

Cycle to work

Continued development

Job summary

URBN operates Urban Outfitters in Exeter and seeks a retail team member focused on creating an engaging store experience. You will interact with customers, uphold brand standards, and contribute to merchandising and stock management in a fast-paced environment.

The role emphasizes teamwork, communication, and a positive store presence, with opportunities to participate in training and store meetings to support continuous development.

Qualifications

• Excellent communication with customers and peers.
• Willingness to engage customers and reflect brand values.
• Ability to work well in a team and in a busy environment.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers during peak hours.
• Contribute to store standards and reflect the company in every interaction.
• Support training and development of peers and participate in meetings.
• Demonstrate proficiency in tills, shipment tasks and fitting room guidelines.
• Assist in receiving, back stock upkeep and weekly tasks like markdowns.

Skills

Customer service

Communication

Brand awareness

Job description

URBN operates Urban Outfitters in Exeter and seeks a retail team member focused on creating an engaging store experience. You will interact with customers, uphold brand standards, and contribute to merchandising and stock management in a fast-paced environment.

The role emphasizes teamwork, communication, and a positive store presence, with opportunities to participate in training and store meetings to support continuous development.