Retail Sales Advisor

Windrose Landscape Architecture; Folkestone; On-site; GBP 29,000; Full time

Job summary

A popular retail chain in Folkestone is looking for a Retail Sales Advisor to enhance customer satisfaction and achieve store sales targets. The ideal candidate will thrive on delivering excellent customer service, maintaining high store standards, and participating in team success. This full-time position offers a competitive salary, performance-related bonus, and multiple benefits like staff discounts and ongoing training. Join a company that values innovation and employee growth!

Benefits

Competitive hourly rate

Performance related bonus

20 days holiday plus attendance bonus

Ongoing training and support

Access to high street discounts

Employee Assist programme

Qualifications

• Passion for customer experience and satisfaction.
• Good verbal and written communication skills.
• Commercially focused and motivated by store targets.

Responsibilities

• Deliver first-class customer service to meet customers' needs.
• Contribute to store sales targets and KPIs.
• Engage in general shop floor duties including stock replenishment.

Skills

Customer service excellence

IT literacy

Team collaboration

Time management

Communication skills

Tools

Excel

Word

Outlook

Job description

We are currently recruiting for a Retail Sales Advisor. The role is 40 hours a week, working 5 out of 6 days across Monday to Saturday. Annual Salary £28,413.

About The Role

Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and agreed key performance indicators, whilst delivering first-class customer service. Maintain a well-presented commercial environment in line with company policies, creating a safe place for all store visitors. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we love to hear from you.

What will I be doing as a Retail Sales Advisor?

• Delivers first-class customer service in line with Nisbets expectations, ensuring all customer's needs are met and customer's repeatedly return.
• Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
• Contribute to the store outreach plan, with the use of your own local knowledge, which may include but is not limited to, outbound sales calls, visiting customers and participate in meetings and events in store.
• Partake in general shop floor duties, including stock replenishment and processing deliveries.
• Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
• Accurately complete stock auditing tasks in line with managers guidance
• Process customer payment transactions whilst adhering to policy.
• Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
• Uphold great standards of Cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
• Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to Store.
• Proactively ask questions to ensure comprehension of all working practices and procedures

What can I expect working a Retail Sales Advisor at Nisbets?

• Competitive hourly rate £11.70 and a benefit package.
• Performance related bonus paid quarterly onto your annual salary (pro rata for part time)
• 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment
• Ongoing training and support, in store and through our learning management platform
• Excellent Opportunities for Career development, in Retail or the wider business
• Access to hundreds of high street discounts
• Staff Discount applicable to all products and up 60% on own brand products
• Employee Assist programme with access to 24-hour counselling

About You

The ideal candidate should have a passion for customer experience and satisfaction with a proactivity and willingness to go the extra mile to find the right solution for the customer. They should take pride in personal and store standards, continuously looking for ways to improve the customer experience.

What are we looking for in a Retail Sales Advisor?

• We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business.
• We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook.
• Someone who is commercially focused and motivated by hitting store targets
• Someone with a great work ethic and driven to work hard and contribute to the stores success.
• Enjoys working as part of, and contributing to a successful team
• Organised with great time keeping
• Basic numeracy, literacy & IT skills
• Great verbal and written communicator
• Driven by team and personal success

Please note:

The role involves a level of physical activity, such as standing for extended periods, lifting and moving items up to 25Kg. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UKs market leader today its always been our determination to hit whatever goal we set ourselves, no matter how big. And weve done it time and time again.

Were looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

Were determined to take the next step. But we need your help to do it. Its all about you.

If youre looking for a forward-thinking business on which to leave your mark; where your work is valued; Where youll test your skills and then develop them further than you thought you could - Nisbets is for you.

Youll be pushing the boundaries with us, day in day out. Youll work in a fast-paced, ever changing environment. Youll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team youll be working in a family-owned business that isnt afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.