Retail Product Lead — Visual Merch & Customer Experience

River Island Clothing Co., Ltd.; Birchfield; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

50% staff discount & uniform allowance

Retail Trust discounts & wellbeing

Birthday and family benefits

Job summary

River Island Clothing Co., Ltd. in West Bromwich is seeking a Product Manager to lead and inspire the store team, delivering an exceptional customer journey and high visual standards.

You will drive product movement, coach teammates, and partner with the Store Leader to hit KPIs while maintaining strong operational standards and a great working environment. The role combines strategic leadership with hands-on delivery, ensuring outstanding customer service, effective floor plans, and continuous

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Full understanding of commercial tools and how to use to drive actions to support store performance.
• Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Job description

River Island Clothing Co., Ltd. in West Bromwich is seeking a Product Manager to lead and inspire the store team, delivering an exceptional customer journey and high visual standards.

You will drive product movement, coach teammates, and partner with the Store Leader to hit KPIs while maintaining strong operational standards and a great working environment. The role combines strategic leadership with hands-on delivery, ensuring outstanding customer service, effective floor plans, and continuous