Store Product Manager: Visual Merch & Customer Experience

River Island; Birmingham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust benefits

Wellbeing support

Pension scheme

Job summary

River Island in Birmingham Bullring is seeking a Product Manager to lead the store team and deliver an inspiring customer journey. You will excel in product handling, drive exceptional visual execution, and ensure top-tier customer service while supporting the Store Leader to maintain operational standards.

You will develop the team to achieve strong store KPIs, including sales, stock loss, payroll, conversion, and people metrics.

Qualifications

• Strong commercial mindset and thrive in fast-paced retail
• Passion for fashion with flair for visual merchandising and store layouts
• Problem-solving and adaptability with shifting priorities
• Ability to translate sales data into actionable store insights
• Inspirational leader who motivates and engages teams
• Attention to detail and pride in presenting an organized store
• Proactive, results-oriented with focus on opportunities to optimize product placement

Responsibilities

• Deliver great product placement and wow-worthy outfits.
• Maintain high visual standards guiding the customer journey.
• Duty manage across service, people, and operations.
• Empower store team to prioritise customer experience in decisions.
• Utilise commercial tools to drive actions and improve store performance.
• Support Store Leader in achieving KPIs including sales and inventory.
• Assist in maintaining health and safety standards and store procedures.

Skills

Commercial mindset

Visual merchandising

Data-driven

Leadership

Customer focus

Job description

River Island in Birmingham Bullring is seeking a Product Manager to lead the store team and deliver an inspiring customer journey. You will excel in product handling, drive exceptional visual execution, and ensure top-tier customer service while supporting the Store Leader to maintain operational standards.

You will develop the team to achieve strong store KPIs, including sales, stock loss, payroll, conversion, and people metrics.