Retail Product Manager: Visual Merch & Customer Experience

RIVER ISLAND; Telford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards / food & hygiene

Family support

Giver Island scheme

Career progression

Pension plan

Holiday allowance

Job summary

River Island is seeking a Product Manager for a store-facing role to lead the team, curate engaging product layouts and deliver a standout customer journey. You will drive visual execution, leverage commercial insights and manage day-to-day store operations to support sales targets and KPI achievement.

You will empower a diverse team, maintain high standards, and contribute to a positive, fast-paced retail environment where customer experience comes first.

Qualifications

• Strong commercial mindset in a fast-paced, data-driven retail environment.
• Passionate about fashion with a natural flair for visual merchandising and creating stunning store layouts.
• Excellent problem-solving skills and the ability to adapt to shifting priorities while keeping business objectives in focus.
• Creative and analytical, able to turn sales data into actionable insights that drive store performance.
• Inspiring leader who can motivate and engage the team to achieve ambitious goals.
• Exceptional attention to detail and pride in presenting a well-organised, visually appealing store.
• Proactive, results-oriented and always seeking ways to optimise product placement and sales opportunities.
• Deep understanding of the customer base and how to curate a shopping environment that meets their needs.

Responsibilities

• Deliver great product placement and create WOW wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront.
• Duty-manage all areas of store operations including service, people and operations.
• Empower the team to deliver for customers by prioritising experience.
• Utilise commercial tools to drive actions supporting store performance.
• Support Store Leader to achieve store KPIs such as sales, stock loss, payroll and conversion.
• Contribute to compliance with health & safety standards in store operations.
• Develop the store team to be high performing, motivated and valued.

Job description

River Island is seeking a Product Manager for a store-facing role to lead the team, curate engaging product layouts and deliver a standout customer journey. You will drive visual execution, leverage commercial insights and manage day-to-day store operations to support sales targets and KPI achievement.

You will empower a diverse team, maintain high standards, and contribute to a positive, fast-paced retail environment where customer experience comes first.