Retail Product Manager: Visual Merch & Customer Experience

River Island Clothing Co., Ltd.; Tees Valley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards

Family support

Give as you earn

Giver Island day

Career progression

Private pension

Holiday entitlement

Job summary

River Island Clothing Co., Ltd. in Darlington is seeking a Product Manager to lead store teams, optimize product presentation, and enhance the customer journey. You will drive visual merchandising, customer experience, and store performance while managing day-to-day operations.

The role emphasizes hands-on involvement with product movement, floor resets, and staff development to deliver outstanding sales and KPI results.

Qualifications

• Strong commercial mindset for a fast-paced retail environment.
• Ability to turn sales data into actionable insights.
• Flair for visual merchandising and store layouts.
• Proven leadership and team motivation skills.

Responsibilities

• Deliver great product placement and outfits that wow customers.
• Maintain high visual standards aligned with the customer journey.
• Duty manage across service, people and operations.
• Empower store teams to deliver excellent customer experience.
• Use commercial tools to drive store performance and KPIs.
• Support Store Leader to achieve sales, stock loss, payroll and conversion KPIs.
• Ensure health and safety standards are followed.
• Support development of a high performing, motivated team.

Skills

Commercial mindset

Retail analytics

Visual merchandising

People leadership

Problem solving

Customer experience

Job description

River Island Clothing Co., Ltd. in Darlington is seeking a Product Manager to lead store teams, optimize product presentation, and enhance the customer journey. You will drive visual merchandising, customer experience, and store performance while managing day-to-day operations.

The role emphasizes hands-on involvement with product movement, floor resets, and staff development to deliver outstanding sales and KPI results.