Retail Process & Compliance Specialist (Hybrid)

Screwfix; Yeovil; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

28 days holiday

Hybrid work

Flexible hours

Buy More Holiday

Pension (14%)

Life cover

Health plan

Staff discount

Job summary

Screwfix in the United Kingdom is seeking a Retail Process & Compliance Coordinator to support governance, documentation and delivery of initiatives that drive process changes, compliance and improvements across Retail Operations. The role translates business requirements into clear processes, materials and reports, working across stores, Central Operations and support functions to embed changes.

You will contribute to maintaining documentation, delivering insight through dashboards, and

Qualifications

• Experience in a retail operations, compliance, continuous improvement or project support environment.
• Excellent written communication skills, with experience producing processes, procedures, guidance or operational materials.
• Analytical capability, with confidence using Excel and Power BI to maintain reporting, interpret information and identify trends.
• Strong organisational skills, with experience coordinating projects, governance or improvement activity and managing actions through to completion.
• Confidence identifying operational impacts, risks and issues and escalating them appropriately.
• Proficiency in Microsoft 365, including Teams and SharePoint; experience of Power Platform solutions would be advantageous.
• Desirable: Understanding of retail operations, compliance requirements, audit activity or operational controls.

Responsibilities

• Maintain process documentation, guidance, procedures and operating standards.
• Ensure documentation is accurate, up to date and accessible to stakeholders.
• Support the capture and assessment of process changes and business requirements.
• Produce regular reports, dashboards and performance updates.
• Analyse operational and compliance data to identify trends, risks and opportunities for improvement.
• Highlight emerging issues and provide insights to support decision-making and prioritisation.
• Coordinate governance, audit and compliance activities.
• Maintain action trackers, meeting records and governance documentation.
• Monitor progress against actions, escalating risks, issues and overdue activities where required.
• Support the planning, testing and implementation of process improvements.
• Coordinate activities, actions and stakeholders to ensure improvement initiatives remain on track.
• Capture feedback and outcomes to support continuous improvement.
• Provide administrative and coordination support across business initiatives and projects.
• Act as a key point of contact for process, reporting and governance-related enquiries.
• Build effective working relationships with stakeholders across the business.

Skills

Retail operations

Compliance

Excel

Power BI

Microsoft 365

Governance

Process improvement

Stakeholder management

Tools

Teams

SharePoint

Power Platform

Job description

Screwfix in the United Kingdom is seeking a Retail Process & Compliance Coordinator to support governance, documentation and delivery of initiatives that drive process changes, compliance and improvements across Retail Operations. The role translates business requirements into clear processes, materials and reports, working across stores, Central Operations and support functions to embed changes.

You will contribute to maintaining documentation, delivering insight through dashboards, and