Retail Process & Improvement Coordinator

Screwfix; Yeovil; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

28 days holiday

Hybrid work

Flexible hours

Buy More Holiday

Pension (14%)

Life cover

Health plan

Staff discount

Job summary

Screwfix in the United Kingdom is seeking a Retail Process & Compliance Coordinator to support governance, documentation and delivery of initiatives that drive process changes, compliance and improvements across Retail Operations. The role translates business requirements into clear processes, materials and reports, working across stores, Central Operations and support functions to embed changes.

You will contribute to maintaining documentation, delivering insight through dashboards, and

Qualifications

• Experience in a retail operations, compliance, continuous improvement or project support environment.
• Excellent written communication skills, with experience producing processes, procedures, guidance or operational materials.
• Analytical capability, with confidence using Excel and Power BI to maintain reporting, interpret information and identify trends.
• Strong organisational skills, with experience coordinating projects, governance or improvement activity and managing actions through to completion.
• Confidence identifying operational impacts, risks and issues and escalating them appropriately.
• Proficiency in Microsoft 365, including Teams and SharePoint; experience of Power Platform solutions would be advantageous.
• Desirable: Understanding of retail operations, compliance requirements, audit activity or operational controls.

Responsibilities

• Maintain process documentation, guidance, procedures and operating standards.
• Ensure documentation is accurate, up to date and accessible to stakeholders.
• Support the capture and assessment of process changes and business requirements.
• Produce regular reports, dashboards and performance updates.
• Analyse operational and compliance data to identify trends, risks and opportunities for improvement.
• Highlight emerging issues and provide insights to support decision-making and prioritisation.
• Coordinate governance, audit and compliance activities.
• Maintain action trackers, meeting records and governance documentation.
• Monitor progress against actions, escalating risks, issues and overdue activities where required.
• Support the planning, testing and implementation of process improvements.
• Coordinate activities, actions and stakeholders to ensure improvement initiatives remain on track.
• Capture feedback and outcomes to support continuous improvement.
• Provide administrative and coordination support across business initiatives and projects.
• Act as a key point of contact for process, reporting and governance-related enquiries.
• Build effective working relationships with stakeholders across the business.

Skills

Retail operations

Compliance

Excel

Power BI

Microsoft 365

Governance

Process improvement

Stakeholder management

Tools

Teams

SharePoint

Power Platform

Job description

Reporting to the Retail Process & Compliance Manager, this role supports the governance, documentation and delivery of key initiatives that drive process changes, compliance and improvement agendas across Retail Operations.

Reporting to the Retail Process & Compliance Manager, this role supports the governance, documentation and delivery of key initiatives that drive process changes, compliance and improvement agendas across Retail Operations. The role turns business requirements and improvement opportunities into clear processes, operational materials, reporting and tracked actions. Working across stores, Central Operations and relevant support functions, the role helps ensure operational changes, compliance activity and improvement initiatives are effectively controlled, communicated and embedded.

What's in it for you?

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Key responsibilities

Process & Documentation Support

• Maintain process documentation, guidance, procedures and operating standards.
• Ensure documentation is accurate, up to date and accessible to stakeholders.
• Support the capture and assessment of process changes and business requirements.

Reporting & Insight

• Produce regular reports, dashboards and performance updates.
• Analyse operational and compliance data to identify trends, risks and opportunities for improvement.
• Highlight emerging issues and provide insights to support decision-making and prioritisation.

Governance & Administration

• Coordinate governance, audit and compliance activities.
• Maintain action trackers, meeting records and governance documentation.
• Monitor progress against actions, escalating risks, issues and overdue activities where required.

Improvement Coordination

• Support the planning, testing and implementation of process improvements.
• Coordinate activities, actions and stakeholders to ensure improvement initiatives remain on track.
• Capture feedback and outcomes to support continuous improvement.

Stakeholder Support

• Provide administrative and coordination support across business initiatives and projects.
• Act as a key point of contact for process, reporting and governance-related enquiries.
• Build effective working relationships with stakeholders across the business.

Required Skills & Experience

• Experience in a retail operations, compliance, continuous improvement or project support environment.
• Excellent written communication skills, with experience producing processes, procedures, guidance or operational materials.
• Analytical capability, with confidence using Excel and Power BI to maintain reporting, interpret information and identify trends.
• Strong organisational skills, with experience coordinating projects, governance or improvement activity and managing actions through to completion.
• Confidence identifying operational impacts, risks and issues and escalating them appropriately.
• Proficiency in Microsoft 365, including Teams and SharePoint; experience of Power Platform solutions would be advantageous.
• Desirable: Understanding of retail operations, compliance requirements, audit activity or operational controls.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalkSupport networks available

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.

We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone.

Please let us know at [e-mail] if you need any additional support or adjustments when it comes to your application.