Retail Parts Supervisor

NMS Recruit Ltd; Wymondham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

32 days holiday

Workplace pension

Life assurance

Staff discount

Company sick pay

Employee referral scheme

Wellbeing support

Flu vaccination cover

Overtime

Job summary

NMS Recruit Ltd is seeking a proactive Parts Supervisor to support the busy parts department and showroom. You will lead by example, deliver first-class service, and act as senior contact in the manager's absence.

The role requires experience in parts, retail, or machinery and a focus on high standards and customer satisfaction. Responsibilities include handling orders, stock control, supplier liaison and upselling parts.

Qualifications

• Experience in parts department, retail or showroom environment.
• Sales experience with customer-focused approach.
• Knowledge of groundcare or similar machinery/products.
• Experience with stock control/inventory management.
• Strong organisational skills and ability to prioritise workload.
• Excellent written and verbal communication skills.

Responsibilities

• Support daily operation of parts department and showroom.
• Deliver outstanding customer service face-to-face and via phone/email.
• Maintain showroom standards: pricing, stocking, presentation.
• Process orders, quotations and sales efficiently.
• Source parts from suppliers and branches to meet needs.
• Coordinate stock transfers and assist with stock checks.

Job description

The Role

We are currently recruiting for a proactive and customer-focused Parts Supervisor to support the day-to-day running of a busy parts department and retail showroom. This is an excellent opportunity for someone with experience in parts, retail, or machinery who enjoys leading by example and delivering exceptional customer service. Reporting to the Parts & Retail Manager, you will play a key role in supporting the wider team, maintaining high operational standards, and ensuring customers receive a first-class service. You will also act as the senior point of contact in the manager's absence.

Key Responsibilities

• Support the daily operation of the parts department and showroom, allocating tasks where required.
• Deliver outstanding customer service both face-to-face and over the phone or email.
• Maintain high showroom standards, ensuring products are well presented, correctly priced and fully stocked.
• Process customer orders, quotations and sales efficiently.
• Source parts from suppliers and other branches to meet customer requirements.
• Coordinate stock transfers and assist with stock control and regular stock checks.
• Process cash and card payments accurately and generate invoices.
• Identify opportunities to upsell products, accessories and promotions.
• Assist with goods in/out, including loading, unloading and packing deliveries.
• Build strong working relationships with customers, suppliers and internal teams.
• Keep up to date with new products through supplier training and product updates.
• Support departmental targets and contribute to the overall success of the business.
• Ensure compliance with company procedures and Health & Safety regulations.

About You

• Previous experience within a parts department, retail or showroom environment.
• Sales experience with a customer-focused and target-driven approach.
• Knowledge of groundcare or similar machinery and products.
• Experience with stock control and inventory management.
• Strong organisational skills and the ability to prioritise workload.
• Excellent communication skills, both written and verbal.
• A professional, friendly and approachable manner.
• Good IT skills, including experience using email and stock or sales systems.
• High attention to detail and accuracy when handling transactions.
• The ability to work both independently and as part of a team.
• A flexible attitude with the ability to remain calm in a fast-paced environment.
• A professional approach to handling confidential information.

What's on Offer

• Competitive salary dependent on experience.
• 32 days holiday including bank holidays.
• Workplace pension scheme.
• Life assurance.
• Staff discount scheme.
• Company sick pay.
• Employee referral scheme.
• Employee wellbeing support.
• Flu vaccination cover.
• Overtime available during busy seasonal periods, paid at enhanced rates.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us